Delivery and Fulfilment Policy

KollabHub supports digital products and one-to-one session bookings. Physical shipping does not apply to the current service.

After a payment is verified, the platform sends the customer an email with a private download link for the purchased file. Free digital products are fulfilled after checkout without Razorpay payment.

Download links are generated through Supabase private storage and currently expire after 24 hours. Delivery is expected shortly after verified payment, but email delivery can be affected by spam filters, inbox rules, provider delays or an incorrect email address.

If payment succeeds but the download email does not arrive, check spam or promotions folders first, then contact support@kollabhub.store with the checkout email, product name, payment time and any Razorpay reference. The current product does not provide self-service link recovery; support handles expired or missing links manually.

For paid sessions, the selected slot is briefly held during checkout. After payment is verified, the booking is confirmed and the customer receives an email with the session time and booking reference. Times are stored as UTC instants and shown to viewers in their own timezone.

If the slot cannot be confirmed after payment because another booking took it first, the booking is not confirmed and the platform attempts a full refund. See the Refund Policy.

Creators add meeting links from their dashboard after a booking is confirmed. When a creator adds or updates a meeting link, the customer is emailed automatically. Customers can also use the public booking lookup page with their email and booking reference to check status and view a meeting link once it has been added.

Contact support@kollabhub.store and include the checkout email, product or session name, order or booking reference and a short description of the issue. For session-delivery disputes,KollabHub may need to coordinate with the creator.